Through a transparent process of multinational tender processing, we win   Consultancy project to Review The Kenya Power & Lighting Co. Ltd. (KPLC) ICT System along with our international partners.

 Main Activities:

• Evaluate and assess the current IT Systems, utilization, spare capacity and growth projection and Review applications and align with international best practices and similar international companies which transmit, distribute and retail electrical energy.

•  Assess inventory, geographical distribution, utilization, spare capacity and growth projection and the supporting human resource capacity.

• Recommend any changes required in the applications in use. The recommended solution should amongst other features Where possible, incorporate web-based operations to provide Customer Services and to interact with Suppliers, Contractors and  Job Applicants, amongst others

• Eliminate high integration costs and the need to purchase third-party software.

• Give employees new ways to access the enterprise information required for their daily activities on a real time basis.

• Provide dashboards that display critical (KPIs) information for decision makers on a continuous basis.

• Have a library of predefined reports with the ability to modify queries.

• Include consolidation and presentation of data in graphical form without resorting to external systems.

• Have links to spreadsheet and other database tools for manipulation of data and formatting of reports.

• Systematic understanding and documentation of functionalities and processes, and will also allow gaps (functionality gaps, technology gaps, process gaps , skill-set gaps, etc) to be identified within the existing system.

[TOP]

SSGC has successfully migrated its billing, customer care, metering and other customer-related functions to Oracle(r) Utilities Customer Care and Billing. The Professional at SSGC integrate business processes, aligning them with industry benchmarks and industry-leading practices.

Mr. Munawar Baseer Ahmed, Managing Director for Sui Southern Gas Company said that "I take great pride in announcing that our Customer Information System is now live. This is a landmark achievement and in line with our technology-enabled cultural transformation. By implementing this state-of-the-art application, SSGC has become the first utility company in the entire South Asia region to deploy such an advanced customer management solution. Our IT professionals within the Customer Services Division, Utilization, Measurement and Finance departments have collaborated remarkably well on this project. They have demonstrated tremendous dedication and worked extensively to attain business excellence."

[TOP]